FAQs

WHERE ARE YOU LOCATED?
Our store is online, we do not have a brick and mortar location (just yet! Who knows in the future!).

DO YOU OFFER LOCAL PICK UP?
Yes, we are located in Coquiltam, BC and offer locals the option to pick up their order instead of shipping. This option will be available at checkout. You have one week from the day of purchase to pick up your items. Once your items are available you will receive an email with instructions for pick up. 

WHERE DO YOU SHIP TO?
We ship to Canada, the United States, and most international countries.

WHAT ITEMS DO YOU ACCEPT FOR CONSIGNMENT?
We currently accept the following items:

CLOTHING · PJS · SLEEP SACkS · SWIMWEAR · COATS · SHOES · MATERNITY

We do not accept: 

CHILDREN’S UNDERGARMENTS · SOCKS · TOYS · BOOKS · BABY ACCESSORIES (TOWELS, CARRIERS, BLANKETS, BAGS, PACIFIERS ETC.) · BABY GEAR (STROLLERS, CAR SEATS, PLAY MATS ETC.)

WHAT BRANDS DO YOU ACCEPT?
We curate select brands which we believe to have the best quality and style. There is a small list of brands that we do not accept. Please familiarize yourself with these lists before consigning with us. 

DO YOU CONSIGN OUT OF SEASON ITEMS?
At this time we only accept items that are in season. Some exceptions may apply, but it is at the discretion of Bib and Tucker. 

I WANT TO CONSIGN! HOW DO I GET MY ITEMS TO YOU?
Please complete the New Consignor form and we will contact you to schedule a drop off time or a pick up time. We currently offer free pick up during the week in the Tri-Cities (Port Moody, Coquitlam, Port Coquitlam). If you live outside of these cities please contact us to make special arrangements. At this time we are unable to accept consignment through shipping.

WHAT HAPPENS IF MY ITEMS DO NOT SELL?
We cannot guarantee that all items you consign will sell. Your items will be placed for sale for approximately 90 days. If they do not sell after this period they will be donated to a charity of Bib and Tucker’s choosing. If you would like to have your unsold items returned to you, you must specify this on your consignor's agreement. An email will be sent to you to inform you that your clothes are available for pick up. You will have 7 days from the day the email is sent to pick up your unsold items. All items remaining after this 7 day period will be considered abandoned, and will be donated to a charity. 

I BOUGHT AN ITEM AND I'M NOT HAPPY WITH IT. CAN I RETURN IT?
Due to the nature of our business we can only offer a 3 day return policy from the date of purchase. We strive to curate only the top quality items in excellent used condition, meaning new, new condition or gently used. Any items with holes, stains, rips, missing buttons or zippers, pet hair, and strong odours will not be accepted nor sold. We do appreciate that human error can occur, despite our best attempts. If you are not happy with something you have purchased, please immediately contact us and we will do our best to resolve it for you.